Privacy
Policy

Privacy Policy

Pittsworth Hotel Motel is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website pittsworthhotelmotel.com.au, usage data, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Mencarthy Pub Group may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding informative communications related to the services We provide.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

Mencarthy Pub Group will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Mencarthy Pub Group will also retain Usage Data for internal analysis purposes.

Mencarthy Pub Group will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

If you’re concerned about how we have handled your personal information, please let us know and we’ll try to fix it.

If you’re not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner.

How can you make a privacy complaint?
If you’re concerned about your privacy or how we’ve handled your personal information, you can let us know and we’ll try to fix it (see ‘Contact us’, below).

How do we manage privacy complaints?

We will:

  • keep a record of your complaint,
  • write to you within 30 days to acknowledge your complaint,
  • investigate your complaint (including, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals), and
  • write to you with our final response, including our view on whether we have not complied with this policy or relevant privacy laws, and what we will do to fix the issue.

In most cases, we’ll give you a final response within 30 calendar days of receiving your complaint. If we can’t respond in that time, we’ll get in touch to tell you why and work out a new timeframe with you.

What else can you do?
If you’re not satisfied with how we have managed your complaint, you can contact the Office of the Australian Information Commissioner: 

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au 

Please contact us if you have any questions or concerns about how we handle your personal information via the contact us form on the website.